FAQ Frequently Asked Questions

By default, the Microsoft Surface Go is set up in S mode. According to their FAQ, applications that are compatible with S mode are only available in the Microsoft store which are specifically designed to run on the respective processor of your device. We have not yet tested it ourselves, but those inspectors who have tried indicated that it redirected them to the Microsoft Store for installation which did not work. However, after switching the Surface Go out of S mode, which is available for free from the Microsoft Store, it installed and worked fine. Note that once the Microsoft Go is switched out of S mode, you cannot switch it back.
Apple and Android devices are not yet supported, but they are on our roadmap. While WhisperReporter runs very well on a Mac OS under Windows on Parallels or VMWare, it is not native. Development for native Apple and Android devices will start shortly after the release of WhisperReporter Version 2 expected later this year. We intend to have both a full version that runs natively on the Mac OS along with companion apps for iOS and Android. We do not have a timeframe at this point.
When a topic's background is yellow, this indicates the topic is write protected. A topic can be write protecetd if it was marked as complete or if a topic comment has not been assigned to this topic in the Report View. If the icon next to the topic in the navigation panel has a checkmark on it (  ) this indicates the topic has been marked as complete. Marking a topic as complete is typically used to indicate to yourself that the topic has been reviewed and does not need to be looked at anymore. It also write protects the topic to prevent accidental changes. To mark or unmark the topic as complete, you can use the respective toolbar icon ( document icon having a checkmark inside ) to toggle this state or right click the topic edit area and select either "Topic Is Complete" or "Topic Is Not Complete".
Yes. Currently we allow WhisperReporter to be installed on all your Windows devices using the same license file, provided that all devices are used to produce reports for that licensed inspector. For example, if an inspector is sponsoring another inspector who does not yet have a state inspection license, they can share their license with them during the sponsoring period. We do however, reserve the right to limit the number of devices in the future if we find the licensing is being abused.
Sounds like the image(s) are set to be "No text wrap, image under|over text". To correct this, select the image (you may have to hold the shift key down while selecting the image if it is behind text), then right click and select "Standard In-Line (position in-line as a character)" or one of the Auto Wrap options, depending on your need. Even though it should remember this setting for any subsequent images that you add to a comment, you will still have to repeat this for any images currently and unintentionally set as "no text wrap".
Late in 2016, we changed our hosting provider which caused the service used for checking of updates to fail. This was fixed in versions 1.16.E and later, however, if you currently have version 1.16.D or earlier you will need to download and run the setup program directly from the WhisperReporter product page which will update your current installation.
On some tablets like the Microsoft Surface series, Windows 10 update 1803 changed the default behavior. To fix this, there are two settings you have to make. In Windows Settings, follow this sequence: Settings > Devices > Typing > uncheck the Show the Touch Keyboard when not in tablet mode and there's no keyboard attached. However, if you are using a stylus, this setting is ignored. To adjust the setting for this, follow this sequence: Settings > Devices > Pen & Windows Ink > When I tap a text field with my pen, use handwriting to input text > select Only in tablet mode